Mobile Tech Central is a comprehensive service ticket management system designed for automotive mobile technicians. It helps you track jobs from creation through completion, manage technician assignments, and generate detailed reports.
Main Features:
- •Statistics Overview: View total tickets, pending, enroute, in progress, on hold, and completed jobs at a glance
- •Jobs in Progress: Highlighted blue section showing active jobs with technician and location
- •Enroute Jobs: Purple section displaying technicians on their way to job sites
- •Search & Filters: Search by VIN, vehicle, or customer; filter by technician, shop, or status
- •Status Tabs: Quickly filter jobs by All, Pending, Enroute, In Progress, On Hold, or Completed
Ticket Colors:
Creating a New Ticket:
- Click "New Ticket" button in the dashboard header
- Enter vehicle information (VIN, Year, Make, Model) - VIN decoder available
- Assign technician and enter customer details
- Set scheduled date/time if applicable
- Select services requested (Diagnostics, Programming, ADAS, etc.)
- Add initial notes or photos if needed
- Click "Create Ticket" to save
Ticket Statuses:
Ticket Details Page:
- •Status Updates: Change job status with one click
- •Vehicle & Customer Info: Edit all details including VIN, vehicle specs, customer contact
- •Services & ADAS: Modify requested services and mark calibrated ADAS systems
- •DTC Codes: Record diagnostic trouble codes and related comments
- •Technician Notes: Add timestamped notes throughout the job
- •Photo Documentation: Upload photos with captions
- •Time Tracking: Automatic tracking of time to start and work duration
- •Certificate Generation: Create printable/downloadable calibration certificates
By Technician
View all active jobs grouped by assigned technician
In Progress
Quick view of all jobs currently being worked on
Scheduled Jobs
Calendar view of upcoming scheduled appointments
Reports
Completion reports for today or this week with job counts
Management Report
Analytics including visits per shop and time analysis
Pending Before Noon
Shows pending jobs created before noon that weren't completed same day
Cancelled Jobs
Archive of cancelled tickets with delete capability
The dashboard displays automatic alerts at the top based on pending job volume:
HIGH VOLUME - PENDING JOBS
Appears when more than 6 jobs are pending
LOW PENDING VOLUME
Appears when fewer than 3 jobs are pending
Technician Assignment Alerts:
Update Required Flag:
Tickets marked with "Update Required" display a red banner at the top and a warning icon. Use the dropdown menu on any ticket card to toggle this flag.
Located at the bottom of the Dashboard, this section allows you to manage technician availability:
- •Toggle Duty Status: Mark technicians as On Duty or Off Duty
- •Assigned Shops: Shows which shops each technician is currently assigned to for pending and in-progress jobs
- •Quick Overview: See at a glance who's working and where they're located
Google Sheets Integration:
- Navigate to Settings from the dashboard header
- Create a new Google Sheet or use existing one
- Copy the Spreadsheet ID from the URL
- Paste the ID into the settings field
- Enable "Auto-sync on ticket updates" if desired
- Use "Sync Now" to manually push all tickets to Sheets
- Use "Import from Sheets" to pull data back into the app
Auto-Sync Feature:
When enabled, any changes made to tickets will automatically sync to your Google Sheet, keeping both systems in perfect sync.
- •Use the VIN decoder to automatically populate vehicle details
- •Add technician notes regularly to track progress and issues
- •Upload photos for documentation and quality assurance
- •Mark "Update Required" on tickets that need immediate attention
- •Use filters and search to quickly find specific jobs
- •Change status from Pending → Enroute → In Progress → Completed for accurate tracking
- •Generate certificates for ADAS calibrations before completing jobs
- •Review Management Reports regularly to identify busy shops and optimize scheduling
Need additional help? Contact your system administrator.